“Enrolling in school gives our students the opportunity to focus on something productive and positive, to keep their minds and hearts occupied with something that gives them a sense of hope and personal accomplishment. Over and over I’ve seen these incredible shifts in attitude.”
Growing up in Santa Rosa, CA, Rose Kleiner had a challenging time in high school and for numerous reasons, wasn’t on track to graduate. At 17, she moved to San Francisco and completed her high school education through an independent study program and then through attending an alternative school.
Grateful for the people and opportunities that shepherded her through that time in her life, Kleiner said her hope was that in some way she could reach back and help others dealing with similar struggles to push others to challenge their boundaries and struggles and pursue their own educational success.
That’s exactly what she has been doing for the last almost five years as a teacher for Five Keys Schools and Programs at the San Francisco County Jail #4 and the Learning Center in the Adult Probation Department, both located at 850 Bryant, San Francisco. Since 2016 she has taught hundreds of inmates and community members seeking to earn their high school degree.
“One thing I really enjoy about teaching at Five Keys is you get to see all kinds of successes,” says Kleiner, 34. “Watching my literacy students making huge strides in their reading skills or my ESL students improve their English is so awesome, and you can see how it immediately changes their lives for the better. High fiving a student when they pass their final GED test, handing a student their diploma, or helping a graduate enroll in CCSF literally never gets old.”
She says one of her most gratifying moments as a Five Keys teacher has been when the students she worked with in custody show up at the community site where she teaches. Carrying the plastic bag with their belongings after being released from incarceration, they have told her they wanted to continue their education.
“Being able to provide that sense of continuity and support during the incredibly challenging period of reentry is such an honor and a joy,” she says.
After earning her Bachelor’s Degree in Comparative Literature at San Francisco State University and a Master’s in the same subject from the University of Colorado Boulder, she became an English teacher and worked for two years at Lisa Kampner Hebrew Academy in San Francisco.
“I had gone to graduate school with the intention of completing a PhD in literature and I ended up getting a funding package that included a teaching assignment,” she says. “It turned out that academia wasn’t for me and I left with a Master’s degree, but I realized I loved teaching adults. A friend of mine was working for Five Keys and suggested that I apply, and here we are.”
Thanks to the creativity of Kleiner and the teachers and staff at Five Keys Schools and Programs and local Sherriff’s departments, they have not let the COVID-19 pandemic stop them from educating and serving up their mission.
There is no stopping Five Keys Now “The pandemic has been so tough on everyone — students and teachers, incarcerated and in the community,” she says. “People are really struggling to fulfill their basic needs, which means education can move to the back burner. Many of our students are still working on their technology skills, which can make distance learning an extra challenge. And it is just hard for everyone not to have that face-to-face interaction and relationship building component, especially in custody where communication options are very limited.”
But, they have been able to continue serving students both in the community and in custody during shelter-in-place with online learning, mailing/dropping off work, phone calls, and just generally getting creative.
“I know that it’s meant a lot to our students to have this tie to normalcy and something positive to focus their energy on,” she says. “For my incarcerated students especially, just knowing that Five Keys is still there, still caring for them and still working for them, has helped them stay grounded and positive during an extraordinarily difficult time.”
Education is critical for the incarcerated“Being in jail is just such a difficult time — the worst combination of boring and stressful,” says Kleiner. ‘People are separated from their families and unsure of what their futures hold. Enrolling in school gives our students the opportunity to focus on something productive and positive, to keep their minds and hearts occupied with something that gives them a sense of hope and personal accomplishment. Over and over I have seen these incredible shifts in attitude. Watching our students move from a sometimes really negative place to a mindset of goal setting, feeding their intellectual curiosity, and really building their practical skills never stops amazing me.”As a Five Keys teacher, Kleiner has learned that the human spirit is stronger than anything that can happen to us. “I think teaching at Five Keys has made me more patient and empathetic,” she says. “It’s also just brought so much joy into my life. It’s such a privilege to get to form these relationships with my students, to really get to know them as people and to feel like a positive force in their lives.”Along the way, Kleiner, who lives with her husband and cats, says she’s learned a lot of lessons from her teaching experience at Five Keys. “I think I’ve learned how to meet people where they are with warmth and non-judgment,” she says. “I’ve learned that it’s essential to really take time to listen and form a relationship with every single individual student, no matter what. And I’ve learned that it’s my job as a teacher to never stop learning how to be better!”